New Member Services Director
The West Suburban YMCA announced that La Tanya Arnold recently joined the YMCA’s professional staff as Director of Member Services. In her new position, Arnold will be responsible for the day-to-day operations and management of the Membership Department including assessing members’ needs, responding to requests and concerns, creating membership retention plans, and promoting and marketing the YMCA’s value-based programs and services to potential new members. Arnold has over seven years of membership experience within the YMCA organization. She worked at the YMCA of Greater Charlotte and the YMCA of Greater Boston. She also worked for two years at the Massachusetts Housing Alliance (MAHA) as a program manager. Arnold graduated on the Dean’s List from Southern New Hampshire University.
"With over 7,400 members at the West Suburban YMCA, the Member Services Director is one of the most important positions in our organization. La Tanya will be the go-to person when our members have questions or comments. We, and our members, are fortunate to have someone with her experience, enthusiasm and commitment on our staff," said Pat Palmer President & CEO of the West Suburban YMCA.
"I am so grateful to have this opportunity with the West Suburban YMCA," said Arnold. "I love the sense of belonging at the YMCA. The relationships that we build with our members and community are so special and very gratifying. I am looking forward to my new role in the New Year."
About the West Suburban YMCA
The West Suburban YMCA, located in Newton, Massachusetts, is a nonprofit community service organization devoted to the education, physical health, mental well-being and moral development of children, families and communities. The Y strives to imbue all its programs with the core values of honesty, caring, respect and responsibility. Founded in 1877, the West Suburban YMCA has over 13,000 members and program participants, and serves the communities of Newton, Watertown, Belmont, Wellesley, and Weston with day and resident camps in Wayland and E. Brookfield, MA. For more information, please visit www.westsuburbanymca.org. For more information, contact Lonna Mitchell at 617-244-6050, ext. 3023 or lonnam@westsuburbanymca.org.